Warranty Policy

1. Warranty for photocopiers

  • During the warranty period will replace components and supplies completely free.
  • Free maintenance for 5 years within Ho Chi Minh City.

2. Terms of warranty

  • Warranty card lost, torn, invalid (incorrect serial number, signs of scraping …)
  • Loss or tear warranty stamp.
  • Use non-genuine supplies or inks provided by the seller.
  • Damage caused by natural disasters (thunder, flood …), unstable power source, fire and explosion due to power source (strong explosion, congestion …), improper transportation.
  • Damage caused by improper use, leaving foreign objects (staples, sand, water …) fall into the machine, showing signs of invading insects. Damaged by the third unit interfering with the machine.
  • Error of peripheral device connected to the product (software and hardware of other device connected to the product).
  • No warranty for accessories included: power cord, cable, paper tray, driver disk.



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